Return and Refund Policy
How do I return my item?
We really hope that you are happy and satisfied with your every purchases from Rg Grocery. In case, if you find an item is not satisfactory enough to you, or is no longer needed to you, please follow these instructions which has been given below for each parcel return.
If you any issue regarding your product, you can return your items back to us within 30 days from delivery date.
Please note these points while returning the item:
- Your item must be packed it well.
- Your item must be returned in completely unusable & resalable condition.
- Your item must be sent the item in its original box.
Moreover, kindly complete the Return Form and send it with the parcel box.
Pease check the size & weight of your product, in this way you will be able to understand your returns options. For measuring your parcel see please see attached measurement box.
| Parcel Return Options |  |
 |
 |
|---|---|---|---|
| Pricing | ParcelShop Drop off £2.80 |
Home Collection £2.80 |
Post Office Drop off Price varies |
| Parcel Sizes | |||
| Small and light [Max: 15kg, 66cm long] |  |
|
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| Standard and light [Max: 15kg, 120cm long] | |
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| Large [Max: 30kg, 180cm long] | |
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| Really big or heavy requires two people | Please use the link here to Contact Us. | ||
If you prefer via Hermes services, click here[m1] and check for the nearest location to you, it will also let you know will know if they can print the returns label.
To avoid any issue, we prefer you to keep the receipt as a proof of your return.
Please allow us 2 weeks from collection day for this to be credited back to your original payment method.
For additional Returns policy information, please check here - Returns[m2] .
[m1]Hermes nearest location should be here[m2]Full return information must be here
